Frequently Asked Questions

What is Snap Jewellery? As the name implies, Snap Jewellery is a special type of interchangeable jewellery that uses snaps (buttons) to change the look of the jewellery piece, whether it's a necklace, bracelet, or earrings. The great thing about snaps, is that you can change the snaps and customize your pieces to make them exactly the way you want. By changing the snap colours and designs you can completely change the appearance of your jewellery.

Are all of the European charms in your collection made of sterling silver?
Yes they are. In fact, all of our charms are expertly crafted from the finest silver, and made to last. Because they are .925 sterling silver they will need to be polished with a soft cloth from time to time to retain their beautiful shine, but as long as you take good care of them, these charms will last a lifetime!
All of the sterling silver charms in our store are hand-selected for their beauty and design to be part of our collection. 

I need jewellery for my wedding, can you help?
We would love to help make jewellery for your special day. Over the 20+ years that we've been in the jewellery business, we've made jewellery for dozens of wedding parties. Simply send us a message and tell us a little bit about what you're looking for, and we will get back to you.

What is your exchange/refund policy?
We are confidant that you will love your Elanne & Ivy jewellery. If however, you are not satisfied with your purchase, you may return it in it’s original condition for exchange or store credit within 10 days of purchase. Shipping charges on returns will be the buyer’s responsibility and items must be returned in the same condition in which they were received, including packaging and insurance to protect them from damages during transit. If a piece is damaged in any way by the buyer, Elanne & Ivy will not be held responsible. 

Elanne & Ivy does not offer refunds, only store credit and exchange.

If I'd like to order something custom-made, how may I do that?
We would love to help with a special piece of jewellery. If you have an idea in mind, just tell us what it is and we'll make your jewellery as per your specifications. Or, if you want us to do the designing, we can help with that too!